Booking Policy
Thank you for choosing Skinhaven for your skincare needs. Please review our booking policy to ensure a smooth and enjoyable experience for both you and our team.
Booking Fee
A booking fee is required to secure your appointment. This fee will be deducted from the total cost of your services or goods.
Additional Booking Policy - No Walk-Ins
To ensure the best possible experience for our clients and the efficient operation of Skinhaven, we have implemented a strict no walk-in policy. We kindly request that all appointments be booked in advance, with a minimum of 24 hours' notice before your desired appointment time.
Booking in Advance
We appreciate your understanding that appointments at Skinhaven are by reservation only.
Please make sure to book your appointment at least 24 hours in advance through our website, phone, or email.
Urgent Appointments
In the event that you require a last-minute appointment, we encourage you to contact us directly to check for availability.
While we prioritize scheduled bookings, we will do our best to accommodate urgent requests whenever possible. Please reach out to us, and we will assist you in finding a suitable time slot.
This policy is in place to provide each client with dedicated attention, ensure that our team can prepare adequately for each appointment, and maintain a serene and organized environment for all. We appreciate your cooperation in adhering to this booking policy.
Rescheduling and Cancellation
Rescheduling or cancellations must be made at least 24 hours before your scheduled appointment to be eligible for a refund of your booking fee.
If you need to reschedule or cancel your appointment, please contact us as soon as possible.
Refunds for rescheduled or canceled appointments will be processed, less a 5% administration fee.
No Show Policy
If you fail to show up for your appointment without prior notice or cancel within 24 hours of your scheduled time, your booking fee will not be refunded.
How to Reschedule or Cancel
To reschedule or cancel your appointment:
you may use the link from the emailed booking confirmation
or
contact us by phone +61450282574 or email skinhavenaus@gmail.com.
Late Arrivals
We understand that unforeseen circumstances may cause you to arrive late for your appointment. However, we may need to shorten your treatment time to ensure that we can accommodate other clients as scheduled.
Exceptions
In cases of emergencies or extenuating circumstances, we may make exceptions to this policy. Please contact us as soon as possible if you believe your situation warrants special consideration.
Policy Acceptance
By booking an appointment with Skinhaven, you agree to abide by our booking policy.
At Skinhaven, we value your business and appreciate your understanding of our booking policy. Our goal is to provide you with the best possible service, and your cooperation helps us maintain a well-organized schedule for all our valued clients. If you have any questions or need further clarification on our policy, please don't hesitate to reach out.
Thank you for choosing Skinhaven for your skincare needs. We look forward to serving you.